In an era of data explosion, the application of artificial intelligence (AI) in the relatively traditional and conservative catering industry has proven to be nothing more than gimmicks without much practicality. However, this situation has been interrupted by Shen Xian Hot Pot, the first restaurant in the U.S. to truly integrate AI into the operation and services of the restaurant, as demonstrated by its robotic waiters. The first combination of the stunning high technology with traditional hotpot has brought about unexpected fruits.

ShenXian Hotpot

神鲜火锅

501 W Garvey Ave Ste 108 Monterey Park, CA 91754

(626) 576-8028

 

Unprecedented High-tech Experience

So what is all the fuzz about? As the first hotpot restaurant in the U.S. to apply robotic waiters, Shen Xian Hot Pot has attracted much attention thanks to its innovation and futuristic technology. With a view of seizing the hotpot market niche that is highly popular with young diners, David, the owner of the restaurant who started to delve into the AI industry in 2018, uniquely incorporated the robotic products produced by his company into Chinese hotpot, adding a fashionableness and vanguard impression to the traditional hotpot restaurant.

The highly personified, lovely robots walk through the diners to lead the way or serve dishes. Apart from bringing efficient and sanitary services, they are also extremely eye-appealing. Many guests come due to the futuristic reputation and uniquely fun experience of the restaurant, further driving its popularity up in the local market.

Different robots wait in line formations, ready to serve the dishes as soon as they are prepared. This not only significantly reduces time spent on serving the dishes, but also minimizes the rate of serving dishes mistakenly.

 

Extremely High-Cost Effectiveness Coupled with Dual Enjoyments

The present-day diners are notoriously picky. With an opportunity to enjoy the uniquely novel experience, they inevitably have high expectations of food and environment. The high popularity and widely favorable ratings of the restaurant indicate that it has great strengths in these respects.

The dish offerings of the restaurant are renowned for their authenticity and high quality. The soup base is imported from China to ensure the most authentic flavors. All ingredients are carefully selected and their inventory is kept low to ensure freshness and good tastes.

The principle of healthy dining is highly valued by the restaurant. Apart from the classic mala spicy hotpot soup, the restaurant also offers a wide variety of mild soups like tomato, special soup, mushroom and miso soup known for their fresh, fragrant and nourishing efficacies. There are also seafood combo, beef leaf tripe, beef aorta and augus beef brisket that cannot be found in other hotpot restaurants, standing to satisfy the taste buds of even the pickiest diners.

 

AI Technology that Unleashes Warmer Services

The presence of AI-powered robotics in the restaurant serves as a perfect replacement for the majority of human labor. While bringing the unprecedented experience to diners, these robots also help the restaurant save a large portion of labor costs, and liberate servers from tedious physical work so that they could have more time and energy to interact with guests emotionally, overturning the stereotype of “frigid services” assigned to Chinese restaurants.

To boost engagement with guests, the restaurant also carries out a variety of activities, such as the “list of foodies”, which allows the restaurant to waive the bill for winners and thus cultivate a sense of belonging among diners.

 

New Model Supporting the Transformation and Upgrading

The success of the unique AI + Catering model at Shen Xian Hot Pot not only offers an example of how to fulfill transformation for the vast number of Chinese restaurants but more importantly, the reduced cost and rising profitability brought by the model can further help the upgrading and transformation of the catering industry in Los Angles and even the entire U.S., eventually achieving a shift of gimmicky application of AI towards practical application in the catering industry.